Privacy Policy Notice

What does Fivepoint Credit Union do with your personal information?


Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. This information can include:

- Social Security number and account transactions
- credit card or other debt and mortgage rates and payments
- payment history and transaction or loss history

When you are no longer our member, we continue to share your information as described in this notice.


All financial companies need to share members' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members' personal information; the reasons FivePoint Credit Union chooses to share; and whether you can limit this sharing. 

Reasons we share your personal information Does FivePoint Share? Can you limit this sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus Yes No
For our marketing purposes – to offer our products and services to you Yes No
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes – information about your transactions and experiences No We don't share
For our affiliates' everyday business purposes – information about your creditworthiness No We don't share
For our affiliates to market to you No We don't share
For our nonaffiliates to market to you No We don't share


Questions? Call toll free 1.800.825.8829

What We Do

How does FivePoint Credit Union protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. These measures include computer safeguards, secured files and buildings.

How does FivePoint Credit Union collect my personal information?

We collect your personal information, for example, when you:

  • open an account or apply for a loan
  • use your credit or debit card or give us your employment information
  • give us your contact information

We also collect your personal information from others, such as credit bureaus,
affiliates, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only:

  • sharing for affiliates' everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State law and individual companies may give you additional rights to limit sharing. 

Affiliates Companies related by common ownership or control. They can be financial and
nonfinancial companies.

- FivePoint Credit Union has no affiliates
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.

- Nonaffiliates we share with can include insurance companies, government agencies, plastic card processors (credit/debit/ATM), financial statement publishers or printers, mailhouse, mortgage companies, mortgage service companies, consumer reporting agencies, data processors, check/share draft printers, and direct marketing companies
Joint Marketing A formal agreement between nonaffiliated financial companies that together market
financial products or services to you.

- Our joint marketing partners include advertising/marketing agencies, CUNA Mutual Group's MEMBERCONNECT, credit card companies, loan recapture programs, and financial advisors.

Website Visitors

Fivepoint Credit Union collects potentially personally-identifying information that is collected by Gooogle Analytics. The analytics feature Fivepoint Credit Union has implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the Doubleclick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customer Display Network ads using Ads Settings.

Fivepoint Credit Union will not facilitate the merging of personally-identifiable informaiton with non-personally indentifiable information previously collected from Google Display Advertising features that is based on the DoubleClick cookie unless Fivepoint Credit Union has robust notice of, and the user's prior affirmative (i.e., opt-in) consent to, that merger. Fivepoint Credit Union also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. Fivepoint Credit Union only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information.

At any time, visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.

Fivepoint Credit Union uses the Google Analytics Demographics and Interest Reporting feature to identify trends in the usage of its website which may be published in reports for internal use.